Shipping Policy
Last Updated: April 28, 2026
Thank you for shopping with Neslifys! We are dedicated to providing you with excellent products and a smooth delivery experience. Please take a moment to read the details of our shipping policy before placing your order.
1. Processing Your Order
After you place an order, our team will begin processing it within 1–3 business days (Monday to Saturday), excluding Sundays and holidays. We appreciate your patience as we prepare your purchase for shipment.
2. Delivery Timeframe
Once shipped, orders typically arrive within the following timeframes (Monday through Saturday):
Express Shipping:
- Express Shipping (5–8 business days): $19.99
Free & Standard Shipping:
- Free Shipping (7–12 business days) on orders $100 and above.
-
Standard Shipping (7–12 business days) Flat Rate: $9.99
"⏱ Please note: These timeframes refer to business days only and do not include weekends or public holidays."
3. Order Deadline
Orders placed before 5:00 PM (GMT-06:00) Central Standard Time on business days will be processed the same day. Orders received after that will be processed on the next business day.
To help us deliver your order quickly, please place it before the cutoff time.
4. Shipping Locations and Charges
We currently ship only within the United States and offer:
- Free Standard Shipping on orders over $100
- Standard Shipping: $9.99
- Express Shipping: $19.99
5. Shipping Carriers
We partner with reliable carriers such as USPS, FedEx, and UPS depending on your location and the size of your order — to ensure safe and timely delivery.
6. Tracking Your Package
Once your order is shipped, you’ll receive a tracking number via email.
Please allow up to 24 hours for the tracking information to update in the carrier’s system.
7. Accuracy of Shipping Information
To avoid delays or lost packages, please double-check your shipping address before submitting your order. Neslify is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
8. Changes or Cancellation Requests
Need to make a change or cancel your order? Contact us as soon as possible at:
- 📧 Email: Support@neslifys.com
- 💬 Live Chat: Available on our website
We’ll do our best to assist you, but please note that once processing has started, changes may not be possible.
9. Missing or Damaged Deliveries
If your package is missing or arrives damaged, please reach out to us within 48 hours of delivery at:
- 📧 Email: Support@neslifys.com
- 💬 Live Chat: Available on our website
Keep the original packaging and provide photos to help us resolve the issue faster.
10. Returns and Exchanges
For full details about returns and exchanges, please visit our Return Policy page.
Need Assistance?
If you have questions about your shipment or our shipping policies, our Customer Support Team is here to help:
📧 Email: Support@neslifys.com
📞 Phone: +1 (307)-855-1913
📍 Address: 601 W 191st St, New York, NY 10040, United States