Refund Policy

Last Updated: April 28, 2026

We want you and your furry friend to be completely happy with your purchase! If something isn’t right, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible, your item must:

Be in the same condition as when you received it
Be unused and undamaged, with tags attached
Be in its original packaging
Be accompanied by a receipt or proof of purchase

To start a return, email us at support@neslifys.com Once approved, send your item to:

Return Address: 601 W 191st St, New York, NY 10040, United States

Items returned without prior approval will not be accepted. After approval, we will provide a return shipping label (if applicable) and detailed instructions.

You can contact us at support@neslifys.com for any questions regarding returns.

Damages or Wrong Items

Please inspect your order upon receipt.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@neslifys.com so we can evaluate the issue and resolve it quickly.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

Custom or personalized orders
Pet personal-use items (Pet shampoos, Pet sprays, Pet brushes, etc.)
Hazardous materials, flammable liquids, or gases

We also cannot accept returns for sale items or gift cards.

If you’re unsure about an item’s eligibility, please contact us before sending it back.

Exchanges

The fastest way to get a replacement is to return your item first, then place a new order for the replacement.

Refunds

After we receive and inspect your return, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 15 business days.
Please allow extra time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, contact us at support@neslifys.com .