Privacy Policy

Neslifys operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Neslifys is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services and as permitted or required by applicable U.S. law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and payment details.
  • Account information including your username, password, preferences and settings.
  • Transaction information including items you view, add to cart, purchase, return, or exchange.
  • Communications with us including any customer service inquiries.
  • Device information including device type, browser, IP address, and other identifiers.
  • Usage information including information about your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services, including through cookies and similar technologies.
  • From our service providers who help us deliver and operate our Services.
  • From partners or other third parties as permitted by U.S. law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. To provide, operate, and improve our Services, process your payments, fulfill orders, manage your account, and create a personalized shopping experience.
  • Marketing and Advertising. To send you marketing and promotional messages by email, text, or mail. You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Security and Fraud Prevention. To authenticate your account, detect and prevent fraud, and maintain the security of our Services.
  • Communicating with You. To provide you with customer support and respond to your inquiries.
  • Legal Reasons. To comply with applicable U.S. laws, respond to valid legal requests, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify and vendors who perform services on our behalf (e.g., IT management, payment processing, fulfillment, customer support).
  • With business and marketing partners to provide marketing and advertising services in accordance with U.S. law.
  • When you consent to our disclosure, such as to ship products or connect with social media integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy.
  • To comply with applicable U.S. legal obligations or to protect our rights and users’ safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to help us provide and improve the Services. Information you submit to the Services may be shared with Shopify and processed on servers located within the United States.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Privacy Policy here:
👉  Shopify Privacy Policy

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security practices of such sites. We encourage you to review their privacy policies before providing any information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we may delete it.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. However, we take reasonable administrative, technical, and physical measures to protect your personal information in accordance with applicable U.S. privacy laws.

We retain your information as long as necessary to maintain your account, fulfill your orders, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live in the United States, you may have certain rights regarding your personal information.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to request access to your personal information.
  • The right to request deletion.
  • The right to opt out of the sale or sharing of personal information.

You may exercise your rights by contacting us using the details provided below.
We will not discriminate against you for exercising your privacy rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. We will do our best to address your concerns promptly.

International Transfers

We operate and store all customer data in the United States.
We do not transfer your personal information to other countries outside the United States.
Shopify and trusted service providers may process data within the United States as part of their standard operations.

We take reasonable measures to protect your personal information in accordance with U.S. privacy and data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other legal reasons. We will post the updated Privacy Policy on this website and revise the “Last updated” date accordingly.